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Welcome to Bluescape Support

Our site is currently under construction. While we work to build a new community where you can more easily search for help and communicate with Support, use the links below to find useful information. If you don't find what you're looking for, reach out to support and we'll help you out.

Note that you can still login and access existing case information while we work on the new community.

You can also try checking out Bluescape University.


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Introduction to Bluescape

Learn about our product and our vision for visual collaboration in the 21st century.

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Bluescape for Windows Installation Guide

This document instructs users how to install the Bluescape Enterprise Wall Client for Windows.

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Installation Guide for Bluescape Touch Displays

This Bluescape installation guide applies to the specific single touch display models listed in the "Certified Monitor Models and Configurations" document below. Any touch display model not listed should be verified by Bluescape to ensure its compatibility.

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Certified Monitor Models and Configurations

While remaining agnostic regarding the exact display hardware and touch technology, Bluescape does certify specific display models and configurations on which we have verified a high and supportable quality of the user experience with the Bluescape wall client software. These certified models and configurations are listed in the attached document.

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Bluescape Enterprise Wall Client for Windows - Hardware Recommendations

This document details our hardware recommendations for optimal performance when using Bluescape Enterprise Wall Client for Windows.

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Quick Connect Guide for Bluescape Controllers and Single Touch Displays

The following table summarizes the proper connection for each display to the NVIDIA K5200 graphics card on the back of the Bluescape Controller.

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Wall Controller Hardware Power Requirements

The small and large controllers have the following specifications relative to the physical environment that they need to be installed into. There are also network connectivity requirements that are detailed below.

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Supported Data Types

Learn more about the data types we support and their limits here.

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Bluescape Browser Requirements

Bluescape runs optimally on certain browsers. Learn more about our supported browsers here.

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Bluescape Mobile

Bluescape Mobile lets you access your workspaces on your phone or tablet, making the Bluescape experience more portable and accessible.

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Canvas Overview

Canvases allow Bluescape users to segment assets into groups to better present, locate, and share content.

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Smart Grid Overview

Smart Grid allows you to format images in a persistent grid object.

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Using Group Select

You can select multiple assets with the Group Select feature.

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User Roles Overview

User roles define access level and available functionality. Bluescape has both built-in and custom roles.

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Guest User Overview

You can invite guest users to view or collaborate in your workspace. Guests do not have to belong to any Organization in Bluescape prior to being invited.

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Creating a Presentation

Bluescape's Present mode lets you create a presentation with multiple workspace assets forming the slides.

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Common Touch Gestures on a Wall

When a workspace is on a Wall, you interact with it via touch instead of a mouse. The touch gestures mirror those on existing touch devices like tablets and mobile phones.

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Setting Up Single Sign-On

Bluescape supports SSO via IDPs using the SAML 2.0 standard. Learn more about the process of setting up SSO for your Bluescape Organization.

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Adding Assets to a Workspace

You can add different types of assets to a workspace including documents, images, and web browser windows.

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Meet Video Conferencing

The Bluescape workspace includes Meet, a teleconferencing tool that utilizes your webcam and computer microphone to virtually communicate with collaborators.

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Troubleshooting Errors on a Wall

An error message may display when using Bluescape on a Wall due to a range of unexpected events.

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Adding Collaborators to a Workspace

Once you’ve created a workspace, you can share it with others.

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HDMI Screen Sharing on a Wall

You can display additional video sources on the Wall if you have the proper hardware attached to a controller.

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Adobe Creative Cloud Plugins

Learn about how Bluescape and Adobe Creative Cloud work seamlessly together via plugins.

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